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KMID : 1002520210150040031
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Korean Journal of Health Service Management
2021 Volume.15 No. 4 p.31 ~ p.41
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Effect of Selection Factors of Joint Specialty Hospitals on Patient Experience Evaluations
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Jeong Ye-Won
Park Ji-Kyeong
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Abstract
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Objectives: This study attempted to identify the effects of hospital selection factors of joint specialty hospitals on patient experience evaluations and provide theoretical base to facilitate the spread of patient-centered medical culture and increase the competitiveness of specialty hospitals.
Methods: A survey was conducted from July 1 to August 31, 2020, with inpatients hospitalized after being diagnosed with a joint disease at joint specialty hospitals in B City. The study tool comprised questions related to general characteristics, hospital use characteristics, hospital selection factors, and patient experience evaluations. The collected data were analyzed by performing frequency analysis, t-test, one-way ANOVA, Pearson’s correlation analysis, and multiple regression analysis using IBM SPSS Statistics.
Results: First, patients were found to consider professionality factors the most when selecting joint specialty hospitals. Second, doctor service showed the highest result for patient experience evaluation. Third, professionality factors, among the hospital selection factors, had a positive (+) effect on all domains of patient experience evaluation.
Conclusions: It is necessary to increase the professionality related to joint treatment and spread patient-centered medical culture by providing high-quality medical services to increase the competitiveness of joint specialty hospitals.
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KEYWORD
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Patient Experience Evaluation, Patient-centeredness, Joint Specialty Hospitals, Hospitals Selection Factors
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